Guests can use the safe and wellness services of the Zen Asian Wellness Center located in the neighboring building.
Families with children can rent a cot and order babysitting.
Pets are allowed to the hotel.
Haštalská 1077/16, Praha 11000
You can choose from the following accommodation facilities in the vicinity.
Dlouhá 717/40, Praha Praha
(in the distance of 0.1 km from Hotel Haštal Prague Old Town)
Availability verified
from € 76
Aprtmán Dlouhá pro max. 4 os. s balkonem (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartmán Dlouhá pro max. 4 os. výhled do ulice (for 1 per.)
1 extra bed • Last 1 available rooms!
Aprtmán Dlouhá pro max. 4 os. s balkonem
Last 1 available rooms!
Apartmán Dlouhá pro max. 4 os. výhled do ulice
Last 1 available rooms!
Dlouhá 22/707, Praha Praha
(in the distance of 0.1 km from Hotel Haštal Prague Old Town)
Availability verified
For an unforgettable experience in Prague, the Hotel Antik welcomes visitors to a prime location near the beautiful Old Town Square. This charming hotel in the center of Prague offers guests the city’s most romantic sights, as it is within walking distance...
from € 57
Double room (for 1 per.)
1 extra bed • Last 3 available rooms!
Desing Double ( No Lift Access ) (for 1 per.)
1 extra bed • Last 3 available rooms!
Large Double room Depandance se snídaní v ceně (for 1 per.)
1 extra bed
Double room
Last 3 available rooms!
Desing Double ( No Lift Access )
Last 3 available rooms!
Large Double room Depandance se snídaní v ceně
Attic Desing Double - (No Lift Access) (for 1 per.)
1 extra bed
Desing Double room with Balcony ( No Lift Access ) (for 1 per.)
1 extra bed
Triple Room (for 1 per.)
2 extra beds
Attic Desing Double - (No Lift Access)
Desing Double room with Balcony ( No Lift Access )
Triple Room
Hradební 9, Praha Praha
(in the distance of 0.2 km from Hotel Haštal Prague Old Town)
The Clarion Hotel Prague Old Town is located in the historic center of Prague, 700 m from the Old Town Square and 1 km from Wenceslas Square. The luxury hotel offers comfortable accommodation in modern rooms and spacious suites with a roof terrace.
from € 151
Single
Last 3 available rooms!
Double (for 1 per.)
1 extra bed • Last 3 available rooms!
Double
Last 3 available rooms!
Triple room (for 1 per.)
1 extra bed
Triple room
Revoluční 767/25, Praha Praha
(in the distance of 0.2 km from Hotel Haštal Prague Old Town)
from € 96
Merkur Park Apartment (for 1 per.)
3 extra beds • Last 1 available rooms!
Merkur Park Apartment
Last 1 available rooms!
Revoluční 25, Praha Praha
(in the distance of 0.2 km from Hotel Haštal Prague Old Town)
from € 115
Merkur River Apartment (for 1 per.)
3 extra beds • Last 1 available rooms!
Merkur River Apartment
Last 1 available rooms!
Revoluční 18, Praha Praha
(in the distance of 0.2 km from Hotel Haštal Prague Old Town)
Availability verified
from € 58
1-BEDROOM APARTMENT (for 1 per.)
1 extra bed • Last 1 available rooms!
DELUXE APT 3 ROOMS (for 1 per.)
3 extra beds • Last 1 available rooms!
1-BEDROOM APARTMENT
Last 1 available rooms!
DELUXE APT 3 ROOMS
Last 1 available rooms!
DOUBLE ROOM ECONOMY (for 1 per.)
1 extra bed
SUPERIOR APT 2+1 (for 1 per.)
1 extra bed
SUPERIOR APT 4+0 (for 1 per.)
3 extra beds
DELUXE APT 2 BEDROOM (for 1 per.)
3 extra beds
DOUBLE ROOM ECONOMY
SUPERIOR APT 2+1
SUPERIOR APT 4+0
DELUXE APT 2 BEDROOM
Rybná 8, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
from € 75
Jednolůžkový pokoj
Last 3 available rooms!
Dvoulůžkový STANDARD pokoj (for 1 per.)
1 extra bed • Last 2 available rooms!
Triple room (for 1 per.)
2 extra beds • Last 2 available rooms!
Dvoulůžkový STANDARD pokoj
Last 2 available rooms!
Triple room
Last 2 available rooms!
Revoluční 1081, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
from € 54
Single room
Last 2 available rooms!
Double room (for 1 per.)
1 extra bed
Triple room (for 1 per.)
2 extra beds • Last 1 available rooms!
Quadruple room (for 1 per.)
3 extra beds • Last 1 available rooms!
Double room
Triple room
Last 1 available rooms!
Quadruple room
Last 1 available rooms!
Jakubská 5, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
from € 63
Dvoulůžkový pokoj (for 1 per.)
1 extra bed • Last 1 available rooms!
Dvoulůžkový pokoj s terasou s vyhlídkou na Staré Město (for 1 per.)
1 extra bed • Last 1 available rooms!
Junior Suite (for 1 per.)
1 extra bed • Last 1 available rooms!
Třílůžkový pokoj (for 1 per.)
2 extra beds • Last 1 available rooms!
Royal Esprit Business Class (for 1 per.)
1 extra bed • Last 1 available rooms!
Rodinný pokoj (for 1 per.)
1 extra bed • Last 1 available rooms!
Royal Esprit Business Class s terasou s vyhlídkou na Staré Město (for 1 per.)
1 extra bed • Last 1 available rooms!
Executive Junior Suite s terasou s výhledem na Pražský hrad (for 1 per.)
1 extra bed • Last 1 available rooms!
Dvoulůžkový pokoj
Last 1 available rooms!
Dvoulůžkový pokoj s terasou s vyhlídkou na Staré Město
Last 1 available rooms!
Junior Suite
Last 1 available rooms!
Royal Esprit Business Class
Last 1 available rooms!
Rodinný pokoj
Last 1 available rooms!
Royal Esprit Business Class s terasou s vyhlídkou na Staré Město
Last 1 available rooms!
Executive Junior Suite s terasou s výhledem na Pražský hrad
Last 1 available rooms!
Třílůžkový pokoj
Last 1 available rooms!
Jakubská 649/8, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
UNIQUE – FIRST IN THE WORLD
from € 222
Superior Buddha-Bar zimmer (for 1 per.)
1 extra bed • Last 3 available rooms!
Premier Buddha-Bar zimmer (for 1 per.)
1 extra bed • Last 3 available rooms!
Superior Buddha-Bar zimmer
Last 3 available rooms!
Premier Buddha-Bar zimmer
Last 3 available rooms!
Superior Buddha-Bar zimmer (for 1 per.)
1 extra bed
Superior Buddha-Bar zimmer
Tyn 637/7, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
from € 135
Superior Double Room (for 1 per.)
1 extra bed • Last 3 available rooms!
Deluxe Double Room (for 1 per.)
1 extra bed • Last 1 available rooms!
Superior Double Room
Last 3 available rooms!
Deluxe Double Room
Last 1 available rooms!
Superior Triple Room (for 1 per.)
2 extra beds
Superior Triple Room
U Milosrdných 848/4, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
On demand
Apartmán se dvěma ložnicemi (for 1 per.)
5 extra beds • Last 1 available rooms!
Studiový apartmán (for 1 per.)
1 extra bed • Last 1 available rooms!
Studiový apartmán
Last 1 available rooms!
Apartmán se dvěma ložnicemi
Last 1 available rooms!
Dušní 1, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Comfortable accommodation in the very heart of the historical centre of Prague in a newly reconstructed apartment in an Art Nouveau building with an elevator.
from € 120
Double with extra bed (for 1 per.)
2 extra beds • Last 1 available rooms!
Double with extra bed
Last 1 available rooms!
Týn 644/10, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
Hotel Metamorphis in Prague 1, is located just in a few steps from Old Town Square and the Wenceslas Square, in the heart of the historical center of Prague, in a place on the UNESCO World Cultural and Natural Heritage.
from € 91
Deluxe Double (for 1 per.)
1 extra bed
Deluxe Single
Last 1 available rooms!
Deluxe Double with balcony (for 1 per.)
1 extra bed • Last 1 available rooms!
Suite Super King (for 1 per.)
1 extra bed • Last 2 available rooms!
Deluxe Triple (for 1 per.)
2 extra beds
Apartment with whirpool (for 1 per.)
1 extra bed • Last 1 available rooms!
Suite for 4 persons (for 1 per.)
3 extra beds • Last 2 available rooms!
Deluxe Double
Deluxe Double with balcony
Last 1 available rooms!
Suite Super King
Last 2 available rooms!
Apartment with whirpool
Last 1 available rooms!
Deluxe Triple
Suite for 4 persons
Last 2 available rooms!
U Svatého Ducha 3, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
Situated in Prague, near Prague Astronomical Clock, Old Town Square and Municipal House, Gold Art Apartments features free WiFi, and guests can enjoy a terrace. Each unit features a fully equipped kitchen with a dishwasher, a seating area with a sofa,...
from € 82
Studio Deluxe (for 1 per.)
1 extra bed • Last 1 available rooms!
Apartment with balcony (for 1 per.)
4 extra beds • Last 2 available rooms!
Apartment with terrace (for 1 per.)
3 extra beds • Last 1 available rooms!
Studio Deluxe
Last 1 available rooms!
Apartment with terrace
Last 1 available rooms!
Apartment with balcony
Last 2 available rooms!
Small studio (for 1 per.)
1 extra bed
Split level Apartment (Duplex) (for 1 per.)
4 extra beds
Korunni (for 1 per.)
7 extra beds
Studio Standard (for 1 per.)
1 extra bed
Apartment Superior (for 1 per.)
4 extra beds
Deluxe Apartment (for 1 per.)
3 extra beds
Studio Standard
Small studio
Deluxe Apartment
Apartment Superior
Split level Apartment (Duplex)
Korunni
Truhlářská 1114/10, Praha Praha
(in the distance of 0.3 km from Hotel Haštal Prague Old Town)
Availability verified
A historic building in the centre of Prague, Hotel Salvator is a 5-minute walk from Old Town Square and 100 metres from Namesti Republiky Underground Station. It includes a Spanish restaurant with a jazz bar.
from € 71
DOUBLE / TRIPLE ROOM (for 1 per.)
1 extra bed • Last 1 available rooms!
SUPERIOR TRIPLE ROOM (for 1 per.)
2 extra beds • Last 1 available rooms!
FAMILY SUITE (for 1 per.)
3 extra beds • Last 2 available rooms!
DOUBLE / TRIPLE ROOM
Last 1 available rooms!
SUPERIOR TRIPLE ROOM
Last 1 available rooms!
FAMILY SUITE
Last 2 available rooms!
DOUBLE ROOM (for 1 per.)
1 extra bed
SUPERIOR DOUBLE ROOM (for 1 per.)
1 extra bed
TRIPLE APARTMENT (for 1 per.)
2 extra beds
DOUBLE ROOM
SUPERIOR DOUBLE ROOM
TRIPLE APARTMENT
Týnská 7, Praha Praha
(in the distance of 0.4 km from Hotel Haštal Prague Old Town)
Availability verified
from € 136
Rodinný Apartment (for 1 per.)
5 extra beds • Last 1 available rooms!
Rodinný Apartment (for 1 per.)
5 extra beds • Last 1 available rooms!
Rodinný Apartment
Last 1 available rooms!
Rodinný Apartment
Last 1 available rooms!
Rodinný Apartment (for 1 per.)
1 extra bed
Rodinný Apartment (for 1 per.)
1 extra bed
Rodinný Apartment (for 1 per.)
3 extra beds
Rodinný Apartment (for 1 per.)
3 extra beds
Rodinný Apartment
Rodinný Apartment
Rodinný Apartment
Rodinný Apartment
Elišky Krásnohorské 123/10, Praha Praha
(in the distance of 0.4 km from Hotel Haštal Prague Old Town)
from € 2
ELISKA DELUXE CUBISTIC RESIDENCE / PRAGUE OLD TOWN (for 1 per.)
3 extra beds • Last 1 available rooms!
ROSE APARTMENT no.1 / ROMANTIC & COSY / BIG FOR 6 (for 1 per.)
3 extra beds • Last 1 available rooms!
Beautiful & peaceful apartment with cute balcony (for 1 per.)
1 extra bed • Last 1 available rooms!
Royal Apartment by Charles Bridge / for 6 / 120m2 (for 1 per.)
3 extra beds • Last 1 available rooms!
COSY & COLORFUL MODERN APARTMENT / ZIZKOV TV TOWER (for 1 per.)
1 extra bed • Last 1 available rooms!
Fun Tiki Vibe Apartment / Charles Bridge / Netflix (for 1 per.)
1 extra bed • Last 1 available rooms!
ATTIC APARTMENT on WATERFRONT / VIEW / NETFLIX (for 1 per.)
1 extra bed • Last 1 available rooms!
ROSE APARTMENT no.2 / ROMANTIC & COSY / BIG FOR 3 (for 1 per.)
1 extra bed • Last 1 available rooms!
BLACK & WHITE FLAT / PEACEFUL / JEWISH QUARTER (for 1 per.)
1 extra bed • Last 1 available rooms!
PEACEFUL COUPLE STAY / OLD TOWN / JEWISH QUARTER (for 1 per.)
1 extra bed • Last 1 available rooms!
Cosy Apartment for 4 / Old Town / Jewish Quarter (for 1 per.)
1 extra bed • Last 1 available rooms!
Beautiful & peaceful apartment with cute balcony
Last 1 available rooms!
Cosy Apartment for 4 / Old Town / Jewish Quarter
Last 1 available rooms!
COSY & COLORFUL MODERN APARTMENT / ZIZKOV TV TOWER
Last 1 available rooms!
Fun Tiki Vibe Apartment / Charles Bridge / Netflix
Last 1 available rooms!
ATTIC APARTMENT on WATERFRONT / VIEW / NETFLIX
Last 1 available rooms!
ROSE APARTMENT no.2 / ROMANTIC & COSY / BIG FOR 3
Last 1 available rooms!
BLACK & WHITE FLAT / PEACEFUL / JEWISH QUARTER
Last 1 available rooms!
PEACEFUL COUPLE STAY / OLD TOWN / JEWISH QUARTER
Last 1 available rooms!
ROSE APARTMENT no.1 / ROMANTIC & COSY / BIG FOR 6
Last 1 available rooms!
Royal Apartment by Charles Bridge / for 6 / 120m2
Last 1 available rooms!
ELISKA DELUXE CUBISTIC RESIDENCE / PRAGUE OLD TOWN
Last 1 available rooms!
Náměstí Curieových 1/100, Praha Praha
(in the distance of 0.4 km from Hotel Haštal Prague Old Town)
Availability verified
from € 239
Pokoj Superior (for 1 per.)
1 extra bed
Deluxe pokoj s výhledem na řeku (for 1 per.)
1 extra bed
Junior Suite (for 1 per.)
1 extra bed
Deluxe pokoj s výhledem na Hrad (for 1 per.)
1 extra bed
Executive pokoj s terasou a výhledem na Hrad (for 1 per.)
1 extra bed • Last 2 available rooms!
Pokoj Superior
Deluxe pokoj s výhledem na řeku
Junior Suite
Deluxe pokoj s výhledem na Hrad
Executive pokoj s terasou a výhledem na Hrad
Last 2 available rooms!
Soukenická 25, Praha Praha
(in the distance of 0.4 km from Hotel Haštal Prague Old Town)
On demand
INNSiDE pokoj (for 1 per.)
1 extra bed
INNSiDE Premium pokoj (for 1 per.)
1 extra bed
INNSiDE pokoj
INNSiDE Premium pokoj
Pets are allowed to the hotel.
Non-stop recertion
Earliest check in: 2 PM Latest check out: 12 AM
Check-in: 14:00
Check-out: 11:00
Terms and Conditions Hotel Haštal Prague Old Town
Cancellation fees when canceling stay:
Terms and Conditions Hotel.cz
1. Terms
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2. Introductory provisions
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3. Applicable law and legal regime
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4. The process of ordering and paying for services
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation b) “) and declares that it thoroughly informs its employees, representatives and other persons (and in accordance with the applicable legal regulations it will inform them and possibly obtain consent) about the use of the Communication Mediation service provided to it or is provided on its behalf. The accommodation facility agrees not to use the Communication Mediation service to send unsolicited commercial messages. The Accommodation Facility shall fully indemnify the Operator for any third party claims or sanctions resulting from the illegal or unauthorized use of the Communication Mediation Service for the Accommodation Facility's own purposes.
5. Cancellation policy and complaints
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6. Responsibility for content and information on the Hotel.cz Portal
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7. Notification of illegal content and information on the Hotel.cz portal
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8. Other obligations of the Accommodation Facility
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
9. Personal information
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10. Validity and effectiveness
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.